# Ergonode transfer

This is a place to import data to or export it from Ergonode via CSV files. 

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Technical information about file requirements is available [here](https://docs.ergonode.com/ergonode-transfer/).
{% endhint %}

{% hint style="warning" %}
Please be aware that if technical documentation shows that some values are in LOWER CASE then those values in the CSV file MUST also be in LOWER CASE letters.
{% endhint %}

{% hint style="info" %}
The comma is a separator within a cell, and as such, it is treated that way — dividing the value into several parts. The same applies to SKUs in product relations and to options in a multiselect. Therefore, it’s an Ergonode Transfer limitation and is not supported. This means, for example, that media file names cannot include commas.
{% endhint %}

{% hint style="info" %}
Use CSV UTF-8 encoding for your import, as this properly encodes characters outside the English alphabet. Please also be advised that the import documents must be comma-separated or semicolons; other separators will cause the import to fail.
{% endhint %}

{% hint style="info" %}
It's important to read that technical information before making the first import as a ZIP file and CSV files must be set according to the rules. 
{% endhint %}

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It was found that the default compression tool on MacOS creates a hidden folder within the compressed archive that causes the import to fail. Keep this in mind when creating a .zip archive for the purposes of importing data.
{% endhint %}

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Demo instances are limited to a maximum of 10k lines per file in import.
{% endhint %}

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SKUs with commas in them are currently NOT supported by Ergonode Transfer while creating them with UI is possible.
{% endhint %}

{% hint style="success" %}
You can use Variables in imported data (where supported). Please read [this article ](/product-design/attributes/attribute-variables.md)to get more information on Variables and how to use them.
{% endhint %}


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